April 20, 2015
SCREEN Americas has announced the appointment of Jim Rivest to the position of national service manager, responsible for designing and coordinating all service solutions for SCREEN’s growing portfolio of production-class digital inkjet printing systems and prepress hardware. The addition of Rivest to the service team demonstrates SCREEN’s ongoing commitment to customer satisfaction in the expanding U.S. market. His leadership of the SCREEN service organization will pay dividends for SCREEN’s customers in the technically demanding and time-sensitive production environments of prepress, high-speed digital print, wide-format, and label and packaging printing.
Rivest rose to the top of the list of candidates for the service post based on a proven track record of consistently delivering customer satisfaction improvements year over year. An exceptional leader adept at team building, Rivest is well versed in the many technical aspects of the service role but also brings strong interpersonal skills, great energy and an understanding of the customer.
Before joining SCREEN Americas, Rivest served as technical services director for nine years at Eastman Kodak. Prior to that, he spent 10 years at Creo Inc., first as national services manager and later as director of customer services.
Early in 2013, the first of two SCREEN industry-leading Truepress Jet520 series high-speed production inkjet press engines were installed at L & D Mail Masters Inc. in New Albany, Indiana. The press proved its value at startup, just 6 days after it landed on the production floor.
As SCREEN was celebrating its milestone 1500th Truepress Jet520 digital inkjet engine and beyond, we were humbled by the many fine comments our customers shared about their experiences and successes with our technology and the overwhelming activity in our show booth.