March 22, 2016
SCREEN Americas has announced the appointment of Lisa Streator to the new position of customer service coordinator. Streator’s assignment addresses the needs of SCREEN’s growing customer base employing print-on-demand inkjet solutions across the targeted market segments of high-speed continuous printing, narrow-web label printing, and wide-format and industrial printing. As the newest member of the SCREEN Americas service team, Streator will be responsible for managing the company’s client-centered call center services. In particular, she will ensure that contacts for service are handled correctly and that field service scheduling and dispatching proceed smoothly and efficiently.
The addition of Streator to the service team further demonstrates SCREEN’s commitment to a customer-first culture as SCREEN’s POD inkjet business continues to grow.
“SCREEN’s customers thrive in technically demanding and time-sensitive print production environments,” said Jim Rivest, national service manager. “Call handling is a vital part of our service mission. Our goal is always to solve customer issues faster. Lisa has shown herself to be a resourceful, people-oriented professional who understands the nuances associated with the printing industry.”
Streator offers SCREEN more than 25 years of multifaceted experience working for a variety of small and large companies, including Eastman Kodak Co. She has served as executive assistant, global administrative assistant and treasury operations assistant, among other positions.
“SCREEN’s dedication to providing quality products and customer uptime makes me proud to be a team member,” Streator said. “I look forward to maintaining and improving on SCREEN’s already high level of customer satisfaction, while reducing the service response time.”
A traditional offset printer with a primary focus on folding cartons, Pacer Print and Packaging of Chatsworth, California, shifted 80 percent of its label business in-house with the new inkjet press.
FastCap, LLC, a lean manufacturer of unique household products located in Ferndale, Washington, installed the press in June 2020 and has since increased its productivity by 500 percent.