Service and Support Powered by SCREEN
Our certified service professionals are prepared to field your questions and handle your issues remotely and in-person when necessary.
At SCREEN Americas, your success is our priority.
Our certified experts are available 24/7 to provide immediate support — whether remotely or on-site — whenever you need it.
No support tiers.
Every call connects you immediately to a field-based expert who knows your equipment and is ready to provide a solution — no repeating your story, just direct access to our highest level of support.
SCREEN TRUST Network Service
Maximize uptime and profitability through SCREEN TRUST's real-time remote diagnostics and proactive maintenance program.
Compliments with every SCREEN press is the TRUST Network Service program — a solution that combines real-time assistance, remote diagnosis, and ongoing maintenance to maximize uptime and keep you profitable. With TRUST, you can quickly recover from system errors, immediately check your system's status, and solve easily diagnosable problems.
The three components of TRUST Network Service:
TRUST Dialog offers operators easy access to valuable tools such as online manuals and instructional videos. Also included is a personalized web-based dashboard providing crucial insight into how the press is performing along with the status of each job. Additionally, the dashboard measures a number of things including paper and ink consumption and waste accumulation.
TRUST Guard allows the press to be securely monitored by SCREEN servers equipped with sophisticated software designed to reduce downtime. By analyzing data, the software identifies problems before they materialize.
TRUST Assist enables SCREEN's product support engineers to provide secure troubleshooting, real-time support and maintenance from a remote location.
On-Demand Support Options
On-Phone Live Resolution
Connect directly with a SCREEN hardware or software specialist to diagnose your problem.
Dispatch of Field Support Specialist
The closest and best-qualified specialist for your machine visits your facility.
ServiceMax
Service requests with technical remote dispatch via phone providing immediate remote diagnostics and expert technical intervention.
24-Hour Support Contract
Optionally available with all SCREEN devices with 24-hour support.
Post Service Follow-Up
Every customer receives an electronic service report to document service.
Certified SCREEN Support Team
When you have a need to contact us, you receive the attention of specialists who have extensive experience, many who are 20+ year industry veterans, serving customers like you across the spectrum of production inkjet hardware, software and associated applications. All of our professional technicians are experts on your machine with full understanding of your installation and operational needs. And unlike many machine companies, SCREEN affords you access to all of our team including our National Support Services Manager and Vice President of Service and Operations. At SCREEN, there are no support dead-ends.
Equipment / Hardware Support
