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SCREEN Support

Complete Solutions, Total Service

A network of telephone support and cross-trained service technicians is ready 24/7 to keep your printing business running smoothly and profitably. You can count on the Screen team to stand with you at every stage of the process. Our certified service professionals are committed to your success. From installation and training to hardware and software upgrades to effective routine preventive maintenance and emergency break-fix solutions.

Screen Americas offers:

  • Pre-installation customer consultation, product configuration and testing, technical support for trade shows and customer events
  • Timely product delivery
  • Fast, reliable installation
  • Hands-on product training tailored to your business
  • Expert field technicians available on short notice
  • Product upgrades, technical upgrades and promotional licenses

TRUST Network Service

Printing equipment downtime not only costs you money in lost productivity, it also can reflect badly on your reputation for reliability in the eyes of customers. For increased uptime, nonstop print production and service you can TRUST, look to Screen’s TRUST Network Service.

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Equipment / Hardware

Eighty-five percent of all open service calls are resolved over the phone. When problems can’t be resolved remotely, you benefit from technical support and service specialists located around the country and in your community. Screen has the largest number of factory-trained service engineers and the most personnel trained to service inkjet technology of any graphics equipment company. These professionals know every aspect of Screen technology inside and out.

Jim Rivest

Jim Rivest

National Service Manager

or call our Support Center:

(800) 372-7737

Applications / Workflow Support

We are here to help answer questions you have about any Screen workflow products. Our support specialists are thoroughly trained and up-to-date on every version and revision. Rest assured that even the most complex technical issues will have a swift resolution. Our team is that good.

Shane Matsui

Shane Matsui

Assistant Support Manager / Manager of Projects

or call our Support Center:

(800) 372-7737

Screen Workflow Community

The Workflow Community is designed for customers to learn, interact with one another and stay informed on the latest workflow and inkjet technologies Screen Americas has to offer.

Visit Screen Workflow Community

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