April 20, 2015
Screen Americas has announced the appointment of Jim Rivest to the position of national service manager, responsible for designing and coordinating all service solutions for Screen’s growing portfolio of production-class digital inkjet printing systems and prepress hardware. The addition of Rivest to the service team demonstrates Screen’s ongoing commitment to customer satisfaction in the expanding U.S. market. His leadership of the Screen service organization will pay dividends for Screen’s customers in the technically demanding and time-sensitive production environments of prepress, high-speed digital print, wide-format, and label and packaging printing.
Rivest rose to the top of the list of candidates for the service post based on a proven track record of consistently delivering customer satisfaction improvements year over year. An exceptional leader adept at team building, Rivest is well versed in the many technical aspects of the service role but also brings strong interpersonal skills, great energy and an understanding of the customer.
Before joining Screen Americas, Rivest served as technical services director for nine years at Eastman Kodak. Prior to that, he spent 10 years at Creo Inc., first as national services manager and later as director of customer services.
If 2017 is the age of digital inkjet production printing then Screen Americas is the company for the ages.
We can’t say for sure, but this may have been the first time the 50th anniversary of a company was ever celebrated at the Art Institute of Chicago amid most all of America’s favorite things all at the same time.