April 20, 2015
Screen Americas has announced the appointment of Jim Rivest to the position of national service manager, responsible for designing and coordinating all service solutions for Screen’s growing portfolio of production-class digital inkjet printing systems and prepress hardware. The addition of Rivest to the service team demonstrates Screen’s ongoing commitment to customer satisfaction in the expanding U.S. market. His leadership of the Screen service organization will pay dividends for Screen’s customers in the technically demanding and time-sensitive production environments of prepress, high-speed digital print, wide-format, and label and packaging printing.
Rivest rose to the top of the list of candidates for the service post based on a proven track record of consistently delivering customer satisfaction improvements year over year. An exceptional leader adept at team building, Rivest is well versed in the many technical aspects of the service role but also brings strong interpersonal skills, great energy and an understanding of the customer.
Before joining Screen Americas, Rivest served as technical services director for nine years at Eastman Kodak. Prior to that, he spent 10 years at Creo Inc., first as national services manager and later as director of customer services.